For coping with the COVID-19 pandemic, TCFHC has set up a pandemic response task force and follows the guidelines promulgated by Central Epidemic Command Center to take emergency measures such as an SOP for disease prevention and off-site backup so as to ensure the health of employees and continuity of business. Meanwhile, following “sustainable development” as the principle, TCFHC actively supports the government in various financial relief, stimulus, and local investment programs. TCFHC has stepped up the efforts to push for the “Trillion Dollars Based Financial Stimulus Program” which is set to help enterprises speed up investment, assist development of low carbon industry, and facilitate enterprises engaging in international expansion. In addition to encourage employees to spend and inject cash into the local economy, TCB has taken the initiative to act as one of the exchange banks to cash “Quintuple Consumption Vouchers”, an economic stimulus measure implemented by the Executive Yuan.

To mitigate the economic and social impacts of the COVID-19 pandemic, TCB is fulfilling its corporate social responsibility by providing an array of financial relief programs for struggling businesses and their employees. TCB has also initiated contact with existing clients to offer extensions on loans, penalty waivers, and late interest waivers to help them survive a difficult time.

Meanwhile, TCB has expedited optimizing features of its online loan application platform - “Microenterprise e-Loans” so as to make it easier for customers to make online loan applications. A dedicated hotline is in place along with dedicated counters in branches across the island so that customers can make telephone enquiry or appointments with their preferred branches if they are not used to making online applications. This way is expected to divert the flow of customers visiting physical branches, so as to reduce unnecessary contact, shorten waiting time, and ultimately lower the risk of infection. In addition, during the severe epidemic period, mobile banking provides money transfer services using QR codes while interbank transfers are free of charge.

TCB takes advantage of its domestic network of branches, which is the largest in the country, and unites all departments in working together to provide financial support. The quick and easy rule is observed when processing relief loans provided by the government or the bank itself. The goal is to help customers get through the difficult time. These efforts have been recognized by the Financial Supervisory Commission who names TCB the winner of nine awards (7 First Places and 2 Second Places) under the “Rewards for Encouraging Local Banks Expediting Relief and Stimulus Loan Program” (Phase 2), which has 13 awards.